FAQS

Vapepie Frequently Asked Questions (FAQ)

1. How do I place an order?
You can browse products by visiting our website www.vapepievca.com, select your desired items, and add them to your shopping cart. Once you have finished selecting your items, proceed to checkout, enter your shipping and payment information to complete your order.

2. What are the shipping costs?
Within the US: Orders over C$40 qualify for free shipping. Orders under C$40 will incur a fixed shipping fee.
International Shipping: International shipping costs vary depending on the destination and the chosen shipping carrier. Detailed costs will be displayed at checkout.

3. Can I return my order?
Yes, you can request a return within 14 days of receiving your order, provided the items are unopened and unused. For detailed return policy information, please see our Return Policy.

4. How can I track my order?
Once your order has shipped, you will receive an email containing a tracking link. You can use this link to view the current location and estimated arrival time of your package.

5. When will my order ship?
We process and ship orders within 1-2 business days of placement. Specific shipping times may vary depending on product availability and shipping destination.

6. Can I modify or cancel my order?
Once an order has been processed, you will not be able to make changes or cancellations. If you need to make changes, please contact customer service as soon as possible, and we will do our best to assist you.

7. Do your products have an expiration date?
Our e-liquid products typically remain fresh when unopened. We recommend using them within one year of purchase to ensure optimal quality. Please check the expiration date information on the packaging.

8. Can I buy your products in-store?
Currently, we only sell our products through our official website and they are not available for purchase in physical stores.

9. Do your products comply with local laws and regulations?
We are committed to complying with all relevant laws and regulations. Before purchasing, please ensure you understand and follow the e-cigarette laws in your region.

10. How can I contact you?
If you have any questions, please feel free to contact our customer service team through the following methods:

WhatsApp:(+52)8135708475

Email: [email protected]

Social Media: Connect with us on our social media platforms (e.g., Instagram, Facebook).